Privacy Policy

Last updated: February 24, 2026

NovaMechanics Ltd ("we," "our," or "us") operates the Isalos Analytics Platform and the website isalos.novamechanics.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software.

1. Information We Collect

1.1 Personal Information

When you register for a free trial, purchase a license, or contact us, we may collect:

  • Full name
  • Email address
  • Organization or institution name
  • Country of residence
  • Billing information (processed by our secure payment provider)

1.2 Usage Data

We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use Statcounter, a web analytics service, to help us understand how visitors use our website. Statcounter uses cookies and similar technologies to collect and analyze information about the use of the website. For more information about Statcounter and their privacy practices, visit statcounter.com/about/legal.

1.3 Software Usage

Isalos Analytics Platform is a desktop application. We do not collect, transmit, or have access to the data you analyze within the software. Your datasets remain entirely on your local machine.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and software licenses
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

  • Contract performance: Processing necessary to provide our services to you
  • Legitimate interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given us specific consent to process your data
  • Legal obligation: Processing necessary to comply with applicable law

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers: Third-party companies that perform services on our behalf (payment processing, email delivery, analytics)
  • Legal requirements: If required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Request portability of your personal data
  • Withdraw consent at any time

To exercise any of these rights, please contact us at sales@novamsoft.com.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure that appropriate safeguards are in place in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: